Make a Plea - Self Certification
...yellow paper insert to direct users to the digital service first. The digital service then guides users to locate the required information in the requisition pack allowing them to respond...
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Contracts Finder - Service Assessment
...the data about contracts and helping to define appropriate standards. The team is in contact with the Performance Platform to ensure it’s collecting the required metrics and to identify how...
Fee Remission - Self Certification
...to exempt themselves from paying court or tribunal fees or to have refunded the fees users have already paid. Of the c. 500,000 paper applications to HMCTS for fee remission...
Family Visa Routes - Service Assessment
...target to meet, and will explore promotion of the digital service through key identified community groups in order to meet this target. Recommendations Research and user needs While the team...
Fitness 2 Drive - Service Assessment
...driving licence services which share a similar high level user need related to getting a license to be able to drive legally. During beta development the team should consider how...
A local authority performance dashboard
...across central and local government. Solihull colleagues have already noticed the peaks and troughs of calls logged on alternating weeks and are interested to see how this relates to specific...
Sprint notes 11–24 July 2014
...Now you can see how long it takes to complete a Carer's Allowance application online. Carer's Allowance was the prototype – we're interested to add this information to our other...
Orphan Works Licensing Service - Self Certification
...option to use the contact centre to walk through the service with AD users was mentioned. However the panel felt this needed more consideration during the beta to ensure it...
GOV.UK Verify - Service Assessment
...preclude is significant. The service therefore needs to: actively work with the market to grow this coverage to as close to 100% as can be achieved, as early as possible...
Lost and Stolen Reporting - Service Assessment
Lost and Stolen Reporting allows British passport holders to notify HM Passport Office of the loss or theft of their passport. This allows passports to be promptly cancelled, minimising the...
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