Performance Platform - Service Assessment
...transaction service to enable problems to be spotted, improvements to be tracked, for example, did the changes I make result in an improvement in the performance of the service Department...
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Sprint notes: passing our Service Standard
...Council creating email notification alerts for out-dated dashboard data adding browser data to the Driver & Vehicle Standards Agency (DVSA) dashboard standardising how the completion rate is calculated across all...
Prison Visit Booking - Service Assessment
...be included on the performance platform develop the digital take-up plan further to show how you will encourage your service users to take-up and become independent users of your digital...
Agent Online Self Serve - Alpha Assessment
...the existing design. Simplicity The team should continue to seek the simplest, most straightforward way for users to achieve their aim in the user journey, and to make it clear...
Carer's Allowance - Service Assessment
...team to continue to explore ways of seeking out people who need additional support using digital services and to continue to iteratively improve both the telephone and in person services...
Dashboards for user journeys
...like Book your driving test and Renew a patent. We want to connect these transactions together to show how a whole service is performing. Each service covers a whole user...
Your Tax Account - Service Assessment
...information most important to them, do the things they need to do in one place, and link them to other services and opportunities pertinent to their individual circumstances. Department /...
Advocate Defence Payments - Service Assessment
...the two groups together to avoid the “them and us” culture. The panel would like to see the outcome of this when the Advocate Defence Payments team returns for their...
Make a Plea - Service Assessment
The Make a Plea digital service allows people charged with summary motoring offences to respond to the charges against them. The service allows defendants to make their plea online from...
Pay HMRC - Live Assessment
...services for business analytics team in the next four to six weeks with a view to deciding whether or not it will be necessaryto recruit dedicated analytics resource into the...
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