HMPO Online Appointment Booking (CHAMP) - Service Assessment
...research should be supported and the panel wants to enable them to take it further. To do this the team needs to be able to secure sufficient user research support,...
...research should be supported and the panel wants to enable them to take it further. To do this the team needs to be able to secure sufficient user research support,...
...The team should continue to iterate and test how best to meet this need with users of the service. Recommendations Research further with users to understand the full range of...
...this data to make changes to improve the service design / content. These improvements reduce or eliminate completely users resorting to the contextual help. This means that users complete the...
...continues with the planned trip to China and test the service with real users. Use their feedback to inform improvements to the service features and content. continues to work with...
Sprint: 19 September to 2 October This sprint we’ve been investigating a new prototype dashboard that will help government service teams monitor how they are meeting user needs. The User...
...between civil legal advice and legal aid, both in civil and criminal cases. As the service develops towards Beta, careful consideration should be given to how this service will be...
...grown thanks to the increased analytical capability afforded by their investment into their architecture and ability to harness this. Digital media analytics - BT Dr. Jagdev Panesar from BT BT’s...
...to the unique pageview data. If successful, the decay constant (a measure of how quickly the number of unique pageviews decreases) was extracted and used to calculate the time it...
This is a new service to allow companies in the extractives industries (e.g. oil, coal) to file reports to meet the legal obligations under the Reports on Payments to Government...
...team uses Google Analytics, along with data from the contact centre. The team seems to have a stronger understanding of how customers use the service. Also, it is good to...