Inheritance Tax - Alpha Assessment
...form into two distinct registration and information-gathering steps to eliminate the confusion of a confirmation screen part way through the journey, and introducing logical branching so that users are only...
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Redundancy Payments: Claim for Redundancy Claims and Monies Owed - Service Assessment
...intuitive. The panel were pleased to see the extent to which user research has been embedded into normal working processes, covering the full range of the service’s users, and that...
Vehicle Management – Service Assessment
...user-focused service and have clear plans in place to extend and act on their user research. The team showed a commitment to designing a system which will keep customer information...
Registered Traveller – Service Assessment
...application. The team needs to ensure there is an incentive for users to go through to the 'transaction done' page on GOV.UK, to ensure user satisfaction and transaction completion data...
Share Driving Record - Service Assessment
...in place for the beta, including: demonstrating if there is no assisted digital requirement with sound user research researching the needs of users (including businesses of all sizes and citizens)...
Chevening Scholarships Application - Self Certification
...provide range of statistics, including on how users are progressing through transaction. DTU putting in place PIWIK. Testing with the Minister The Minister is booked in to use transaction after...
Tier 2 Visa Service - Self Certification
...firmer outline plan about how it will use analytics and further user testing with the public beta to drive further improvements before going to into the live stage. Next steps...
Office for National Statistics (ONS) Website - Voluntary Service Assessment
...window. All team members are able to make changes, test them locally and in a staging environment identical to live. The team intend to maintain this agility, with plans to...
4th Data Science Show & Tell – Part II
...such as RTextTools and RCurl, in just 13 lines of code, David was able to segregate the comments in to two groups: 1) those against and 2) those in favour...
Charities Registration - Self Certification
...further need. A template to collect feedback has been provided to Helpdesk in line with inclusion levels for all direct contact to be analysed. In the dashboard shown to the...
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