...Although this work was going well, it was taking quite a long time and was very resource and engagement heavy - both for us at GDS and for the departments...
...Culture, Media and Sport (DCMS) compared Visit England star ratings for hotels and B&Bs with TripAdvisor scores (thank you to TripAdvisor for sharing a data extract). She had to overcome...
...to require follow-up. The team should continue to explore user needs for support in more detail by thinking ahead to the requirements for a live service, for example, whether availability...
...attend visa interviews, submit biometrics, etc. The information gathered through the EVW form is sent for checks prior to the scheduled travel, however there is no feedback to the applicant...
...having a user researcher in a team for two days a week is not enough, and suggest that one is allocated for a minimum of three days a week. Point...
...HMRC service landscape. These are services for which the service manager of Your Tax Account is not responsible for. This provides a significant challenge to the principal role of the...
...third parties Age UK and Tax Help for Older People, the research plan for private beta does not guarantee that insights are captured from a sample representative of all potential...
...Data Ethicist role in the public sector, responsible for providing research and expertise, and to act as an agent for change. Having a Data Ethicist in teams will enable Data...
Once a user’s Self Assessment return for the previous tax year has been processed their tax summary will become available for access through the newly released Your Tax Account service...
...of the need for assisted digital support for around 400,000 pensioners as non-digital channels are phased out. It is refreshing to see assisted digital user needs being considered so equally...
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