DVLA Webchat - Service Assessment
...of approaches for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although...
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Tax Credits Change of Circumstances - Alpha Assessment
...more on what users do and what works for them, rather than asking for them for feedback. For example, the panel noted that the A/B user research the team explained...
Contracts Finder - Service Assessment
...intend to publish the majority of the code for the service under an appropriate open licence. Recommendations The following recommendations should be acted upon before the service returns for a...
e-Referrals - Service Assessment
...point of view of defined and evidence-based user needs rather than stakeholder opinions, design issues about the choice between optimising for efficiency and optimising for accuracy and completeness in search...
Blood Donation Service - Voluntary Service Assessment
...code being completed and deployed was measurable in days however, currently achieved 4 big releases per year. The panel would suggest that wherever it is achievable for completed code to...
Digital Forms - Beta Assessment
...first form to use the service will be for claiming tax relief for expense (P87 form). Department / Agency: HMRC Date of Assessment: 2 October 2014 Assessment stage: Beta Result...
Trusted Helper - Beta Assessment
...allowed him to make significant decisions in a timely manner, for example challenging the need for signatures which are prominent on the existing paper form, yet have little functional use...
Redundancy Payments: Claim for Loss of Notice - Service Assessment
...the service team now needs to see this part of the service being used in anger in order to learn more about demand for Assisted Digital support both for this...
Kicking off the Performance Platform user forum
...for users of the Performance Platform. So we asked them for ideas for the agenda... What works for you? What causes migraines? Is there anything that we could team up...
Employer Routed Funding - Service Assessment
...service. The policy intent, (for employers to have more control over the training providers they use) is a user need for some employers but possibly not all, as some will...
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