...understanding of the target user group was reached. This research could have included contextual research with target users to understand their experience of finding themselves in debt to the government,...
...errors), IER will require people to register individually. In line with legislative changes, IER goes live in England and Wales on 10 June 2014, and in Scotland after the referendum...
...much progress in such short timescales. The challenges that remain are considerable, but in no way insurmountable, even in the limited timescales available. The HMRC team in Dorset House have...
...users, and with a wide range of users within each segment, including people who don’t take part in formal governance mechanisms or organised events. It should include investigating, from the...
...style guide are addressed. 2. The team should establish a regular series of face-to-face user research, integrated into sprint cycles. 3. The team should carry out testing of the beta...
...of the information that they submitted in their original Self Assessment tax return. This will include the following: Income Tax and National insurance Tax free amounts and adjustments Capital gains...
...and have incorporated these into their personas, as well as plotting users on the digital inclusion scale. The proposed assisted digital user journey was clear and joined up with other...
...to continuous integration and testing, as well as infrastructure as code. The team should ensure they continue to reduce the risk of lock-in to their current infrastructure provider. The team...
...source code to be made publicly available. Rather than making a judgement on what source code will be useful and reusable, the default approach should be to publish (sensitive information...
...from the private beta service in order to more fully understand the primary needs of users affected by PAYE income tax. In particular, the service needs to evolve to a...
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