...made very positive progress and received encouraging user feedback from live use of the service during 2014. With significant improvements to user satisfaction, digital take-up and completion rates, and an...
...development. Reasons The assessment panel were convinced of the need for this valuable service, which will bring significant improvement to a 12 year old phone-based chain of communication between multiple...
...any non-standard design patterns with colleagues across government. Recommendations During public beta we recommend that the service team focus on: Continuing content and design reviews to simplify the language and...
...for users of the Performance Platform. So we asked them for ideas for the agenda... What works for you? What causes migraines? Is there anything that we could team up...
...look at the projects on Kaggle. Setting up your computer to do Data Science We have found that Python and R are the most useful programming languages for data science....
...is a large and challenging service and much of it has improved from the alpha assessment. Where the service differs from established GDS design patterns, the service manager and content...
...However, good service design requires at least one researcher to be in the team throughout the lifetime of the service. It was clear that the team had conducted some research...
...redesign of the paper form to inform the design of the digital service. The team was also able to start collecting the applicant’s National Insurance number on the paper form,...
...as an opportunity to draw a line under the work to date, and design the new service from scratch. Services should be based upon what has been learned, not what...
...into the design of the service, and are iterating regularly, with design iterations driven by feedback from both pop-up and lab-based user research. The team had a good understanding of...
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