...take up The service team will need to continue to encourage users to opt-in to digital communications, the option to print out communications will help some users to transition across....
...able to ensure that internal and external stakeholders are being kept up to date with progress. The technology choices are embracing open source and all code is being made available...
...testing sample, the overall research conclusion was that none of the respondents would have been able to complete an accurate or sufficient application to allow their case for PIP to...
...places. Creative Commons Attribution Ante Hamersmit Why we need API discovery Using existing APIs allows people to build end to end services that join up multiple data sources to solve...
...new with the how users log in to the service module. This visualises which login method people are using and how successful they are in doing this. This insight will...
...all their user groups, and are using this insight to shape their service. They have access to call centre data, and paper renewals to act as a benchmark for the...
The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
...showing a summary of their current liabilities, users will be able to: access via direct links the actions they need to take and transactions they need to complete; and access...
Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
...continues with the planned trip to China and test the service with real users. Use their feedback to inform improvements to the service features and content. continues to work with...