...support transformation within the business as well as providing a better experience for users taking a sensible approach to privacy, data security and risk using appropriate tools and technologies to...
...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
...who had also used that system. Feedback fed into user stories that went back to the developers and led to changes to the service, e.g. clarifying some of the requirements;...
...clear research plan in place to allow them to continue to iterate the service in this way. The panel are pleased to see the team go above and beyond in...
...to go into encouraging current users who are used to and expect telephone support, to shift to self-serve through the new service. There are some shared roles across the services...
...what the team needed to learn. Examples of research techniques used included one-to-one, face-to-face research, lab sessions, online task-based sessions, A/B tests, and click testing. The team completed 27 rounds...
...our speakers and audience. If you would like to contribute or otherwise join us at the next Show and Tell (14:00-16:00 on 12th November 2015), do please get in touch....
...to share research and to get research feedback into the payment platform backlog. It would be helpful to hear more about how the research is integrated into the wider product...
...allows you to link the MP making a speech to what expenses they claimed, how often they attend Parliament, their interests and how they have voted. The information is under...
...data analysis and data science to find answers to common questions. This has helped us to go into more detail than we might normally do on government blogs, and to...
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