Registered Traveller - Service Assessment
...evidence was shown of how research has translated into improvements to the service. Progress on content design - the service looks better at each assessment and there is clear evidence...
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Schools Performance Tables - Service Assessment
...and for these to be properly met there needs to be more design input. Security, Privacy, Tools and Standards: The panel would urge the team to look at how they...
Parliamentary Questions Tracker Tool - Self Certification
...internal to MoJ. Efforts should be made to pair with this team so that knowledge is transferred in such a way that there are no gaps in the product management...
Pensions Tracing Service - Service Assessment
...testing and listening in to more calls to gain insight into their users’ needs. It is good to see more defined user needs and this has already been reflected in...
Tax Credit Renewals – Service Assessment
...service team, and in particular the Service Manager, missed a valuable opportunity to gain insight into how users were interacting with the service. A learning point is that the quality...
Biometric Residence Permits - Service Assessment
...to generate actionable insight. Show how insight from user research, analytics data, technical and security requirements, etc, is used to create production stories which are developed, tested and integrated into...
Access to Work - Service Assessment
...in place. Ensuring that assisted digital support is free to users. Developing plans for increasing digital take up and an appropriate plan to phase out non-digital channels in the longer...
Improving how we manage spreadsheet data
Posted by:
Andy Bennett - Data Architect, GDS, Posted on:
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Categories:
Excel, Open data, Spreadsheets
...to departments about their use of spreadsheets and how consistency in extracting information can help improve interoperability. Please get in touch if you would like to share your thoughts! ...
Why we’re talking more about how we collect and analyse data on ethnicity
Posted by:
Richard Laux - Deputy Director (Data and Analysis), Race Disparity Unit, Posted on:
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Categories:
Data insights, Open data, Statistics
...inform our practice of combining multiple years’ data to enable us to analyse smaller ethnic groups Get involved Email us or leave a comment below if you are interested in...
Our turn to open up
...overview of the basic process digital teams have to go through to get involved with the platform. It explains what data needs to be displayed in every dashboard, and which...
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