View Driving Record - Service Assessment
...developing approaches to build continuous improvement into the service. The service assessed here is relatively limited in scope. For the future this service needs to be considered in the wider...
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Sprint notes: passing our Service Standard
...dashboards What we’re planning next sprint In the next two weeks, we plan to: improve the onboarding app’s user interface hold workshops to plan our quarterly goals explore the possibility...
Prison Visit Booking - Service Assessment
...team has the skills, capacity, infrastructure and processes in place to operate a high quality service and continually monitor and improve it - including detailed plans to integrate with p-NOMIS...
Agent Online Self Serve - Alpha Assessment
...the existing design. Simplicity The team should continue to seek the simplest, most straightforward way for users to achieve their aim in the user journey, and to make it clear...
Carer's Allowance - Service Assessment
...The development of the in-house team, and the work done to help DWP staff develop the skills to be able to work in a user-centric, iterative and agile way. Working...
Dashboards for user journeys
...like Book your driving test and Renew a patent. We want to connect these transactions together to show how a whole service is performing. Each service covers a whole user...
Your Tax Account - Service Assessment
...information most important to them, do the things they need to do in one place, and link them to other services and opportunities pertinent to their individual circumstances. Department /...
Advocate Defence Payments - Service Assessment
...were assured that the team recognised the flaws in this approach and explained how they intended to tackle them. Additionally, the role of the business analyst (BA) seemed to be...
Make a Plea - Service Assessment
...in more locations before it moves into live. The locations in which it has been used so far indicate that there are likely to be differences in the way the...
Pay HMRC - Live Assessment
...services for business analytics team in the next four to six weeks with a view to deciding whether or not it will be necessaryto recruit dedicated analytics resource into the...