...revised the service resulting in a service that users can use first time unaided. There is a team in place to work with the service manager to monitor and improve...
...and that this is yielding usable outputs for assessors. The 'scenario' based approach to questioning has been improved and 30 more users have completed the service. Users appear to understand...
...England’s Data Platform? Imagine a user who wants to analyse a dataset. They might log into a website, download a file, and then create graphs or run some statistics to...
...with real users has been carried out to date, much of the feedback gathered was incorporated into the services design. There is a commitment to visit operators and observe the...
...where big data is routine. It's advantageous to any organisation where resources are limited. To test the use of this new LASSO regression method in government, we created an artificial...
...goal - it doesn’t care whether you’re trying to get users to watch a video, use a government service, or buy a car. So potentially, it’s useful for any site...
...sections which require integration. It is very difficult to judge whether the service is simple and intuitive for users to succeed first time as user research has been limited to...
...ongoing user research is in place. The service requires users to provide their National Insurance number, though this is not strictly required to make a plea. For some users, providing...
...reoffending, being able to evaluate the effectiveness of their interventions is paramount. This requires access to relevant data, and the expertise and time to undertake appropriate analysis. Third sector organisations...
Today we’re releasing a new performance dashboard for activity on GOV.UK. This shows total web traffic to the GOV.UK site, the most popular content on GOV.UK, and trends in the...