...presentations: Influencing customer behaviour using A/B testing Anish Mehta, Behavioural Trials Programme Lead & Faye Churchill, Digital Self Assessment Service Manager, HMRC Anish and Faye introduced a new paperless service...
We're delighted to welcome the GOV.UK Verify service to the Performance Platform. GOV.UK Verify is the new way to prove who you are online, so you can use government services...
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....
...To remedy this problem, graph databases have been proposed as a new and efficient way of querying large amounts of data with complex relationships. Graph databases have been successfully employed...
We're delighted to welcome HM Revenue and Customs to the Performance Platform with the launch of its first dashboard - Check or update your company car tax. This new dashboard...
...of the service standard) It’s accepted that the current service cannot be benchmarked as analytics are not installed. It’s also essential that the new service meets user needs. The assessment...
...the service's long-term roadmap, including: The plan to migrate users from the old system to the new system. A focus on improving user satisfaction with careers advisors. Improving the overall...
...the pre-election period. We just won't be talking about it much in the run-up to the election. There will however be updates and announcements made as a new government forms....
...the service team continue to monitor potential need for assisted digital support as more user groups are migrated to the service. As new digital services are added to the portal,...
...to user needs that are emerging from the research. For example, having spoken to around 60 people the team identified a new user type – the claim chaser. The team...