Searching the service manual - was it worth it?
...users repeatedly requested tools to help them search the material for what they wanted. In the end, search was added for the live version we released in April, rather than...
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Cross government meetup: helping User Research and Customer Insight work effectively on digital service design
...for research Make sure that plans for future research are widely shared around the department so that others can contribute to or piggy back on research that's already planned ....
Patent Renewals – Service Assessment
...online service. The service provided evidence that AD user research was undertaken, that the service understands their users needs and that appropriate channels are available for people who are unable...
Your Tax Account – Service Assessment
...operating model is for HMRC to decide. GDS also recognise the ambitious and exciting programme of reform that HMRC have for transforming their digital services. However, the operating model must...
Land Registry - Service Assessment
...other) services independently in future. Recommendations Point 1 - Understand user needs. Research to develop a deep knowledge of who the service users are and what that means for digital...
Payrolling Benefits in Kind - Alpha Assessment
...ensure that the service was robust. Recommendations The service team should: Continue to work closely with the ‘PAYE for Employees’ (company car) exemplar so that they can clearly describe how...
Pay HMRC - Live Assessment
...reduce reliance on contractor staff. Point 10 It was indicated that performance testing in anticipation of the January peak is on the roadmap for later this summer. The panel recommends...
NHS 111 - service assessment
...that the team is working with hugely complex clinical rules and a service that can actually mean life or death for its users. The team is well resourced and has...
Meeting user needs: how we receive and share service data
Posted by:
Tingting Zhao and Katie John, Posted on:
-
Categories:
Data insights, Performance Platform
...give us that data, to make things as easy as possible for them. Here’s what we found about what the data suppliers need: They need us to understand the context...
Join the Data Science Accelerator: applications now open
Posted by:
Manisha Matharu, Posted on:
-
Categories:
Data science, Data Science Accelerator, People and Skills
...The programme is backed by the Government Digital Service, the Office for National Statistics, Government Office for Science and the analytical professions of statistics, economics, operational research and social research....
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