Using sentiment scoring and changepoint analysis to spot problems in services
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....
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4th Data Science Show & Tell
...To remedy this problem, graph databases have been proposed as a new and efficient way of querying large amounts of data with complex relationships. Graph databases have been successfully employed...
HMRC joins the Performance Platform
We're delighted to welcome HM Revenue and Customs to the Performance Platform with the launch of its first dashboard - Check or update your company car tax. This new dashboard...
Pay HMRC – Beta Assessment
...of the service standard) It’s accepted that the current service cannot be benchmarked as analytics are not installed. It’s also essential that the new service meets user needs. The assessment...
Apprenticeship Applications - Service Assessment
...the service's long-term roadmap, including: The plan to migrate users from the old system to the new system. A focus on improving user satisfaction with careers advisors. Improving the overall...
The pre-election period
...the pre-election period. We just won't be talking about it much in the run-up to the election. There will however be updates and announcements made as a new government forms....
Your Tax Account - Service Assessment
...the service team continue to monitor potential need for assisted digital support as more user groups are migrated to the service. As new digital services are added to the portal,...
Advocate Defence Payments - Service Assessment
...to user needs that are emerging from the research. For example, having spoken to around 60 people the team identified a new user type – the claim chaser. The team...
Why our dashboard works
...our mind. We knew that a large part of the project would be to monitor how well the service is doing in order to continuously improve. As any digital department...
Complete the Deputy Report - Self Certification
...not yet include: the Court of Protection’s process to appoint a deputy the initial assessment and guidance provided by OPG to a newly-appointed deputy support for professional deputies processes relating...
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