What next for the Performance Platform
...alerting channels like SMS or Twitter. Self service dashboards Alongside these new features we are continuing to work on a self service tool to allow our users to build...
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Civil Legal Advice - Service Assessment
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...into the design of the service. The team: They have put in place an excellent multi-disciplinary team, with representation from the Legal Aid Agency. The service manager is new to...
The most visited pages on the Performance Platform
We recently added a new module to our own Performance Platform activity dashboard. It’s a table showing the 100 most visited pages on the Performance Platform for the last month....
Government services analytics meet up
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Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Events
...presentations: Influencing customer behaviour using A/B testing Anish Mehta, Behavioural Trials Programme Lead & Faye Churchill, Digital Self Assessment Service Manager, HMRC Anish and Faye introduced a new paperless service...
Welcome GOV.UK Verify
We're delighted to welcome the GOV.UK Verify service to the Performance Platform. GOV.UK Verify is the new way to prove who you are online, so you can use government services...
Using sentiment scoring and changepoint analysis to spot problems in services
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....
4th Data Science Show & Tell
...To remedy this problem, graph databases have been proposed as a new and efficient way of querying large amounts of data with complex relationships. Graph databases have been successfully employed...
HMRC joins the Performance Platform
We're delighted to welcome HM Revenue and Customs to the Performance Platform with the launch of its first dashboard - Check or update your company car tax. This new dashboard...
Pay HMRC – Beta Assessment
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...of the service standard) It’s accepted that the current service cannot be benchmarked as analytics are not installed. It’s also essential that the new service meets user needs. The assessment...
Apprenticeship Applications - Service Assessment
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...the service's long-term roadmap, including: The plan to migrate users from the old system to the new system. A focus on improving user satisfaction with careers advisors. Improving the overall...