Service manual discovery findings
...to think about how to show when content was last updated and how it has changed over time. We also need to make sure the structures are in place to...
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DAUGS VIII : What we learned
...oversimplified view of customer journeys. Anne’s team used individual level data to follow customers through the Verify service, concentrating on customers with “less happy journeys”. They used data to devise...
Why our dashboard works
...is now. Do you have the right tools to capture it? Do you know what to measure and how to measure it? Is it easily accessible by the right people?...
Boosting data science skills with the Data Science Accelerator
Posted by:
Bharath Vadhoola - Senior predictive modeller - HMRC, Posted on:
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Categories:
Data science, Data Science Accelerator, People and Skills
...The programme provides civil servants the chance to access data science tools and data scientist mentors. It’s free to participate in and is open to analysts and aspiring data scientists...
Dart Charge - Service Assessment
Posted on:
...use the crossing regularly to individuals. The service will provide users with information to understand what they must do to comply with the charging regime and the consequences if they...
Our turn to open up
...overview of the basic process digital teams have to go through to get involved with the platform. It explains what data needs to be displayed in every dashboard, and which...
Ambassador Twitter Networks
...in the contrast - if any - between their digital and physical networks. Network diagrams and the Twitter API There are many free tools online that allow you to get...
Performance Platform - Service Assessment
Posted on:
...approach to measuring the extent to which the product is demonstrably meeting real user needs. This should include more use of the available data about user engagement with the platform...
e-Referrals - Service Assessment
Posted on:
...plan to continue to provide support through an existing contact centre, there were no plans in place to test that support to ensure that it meets user needs and the...
Apprenticeship Applications - Service Assessment
Posted on:
...to set cookies (i.e. from stats.matraxis.net and google.com) is good for users. Third party cookies are intrusive, and can be used to track a user from one site to another....