...yellow paper insert to direct users to the digital service first. The digital service then guides users to locate the required information in the requisition pack allowing them to respond...
Urmy explains how to connect to the Performance Platform Last week we held the first ever Performance Platform user forum. We've wanted to have a get together for a while...
...is to use this Student Course Information Tool to identify available courses, which they can separately apply for. Access to the tool is via a unique ‘student key’ provided in...
...users. The service must put in place a robust plan to identify assisted digital user groups, and be proactive in reaching these users, rather than relying on users to contact...
...The platform lets service managers understand how their services are used and alerts them to any problems. This then leads to improvements in the service provided and a better experience...
...a team to take on board the recommendations and use them to improve the service, making it better for users. In fact, maybe the most satisfying thing about working on...
...and dedication to providing the best possible solution for users, and a commitment to continue with gaining further insight into user needs. This was one of the best alpha assessments...
...most famous example is the Internet, which wouldn’t work without some consistency in how browsers and websites use the main language (HTML). This also applies to government. A good example...
...we’ve been ‘hacking’ Google Analytics to gain useful insights into what our users are currently searching for on GOV.UK. On average, more than 100,000 internal searches are made daily on...
...to it. We are still iterating both the structure and tagging approach for the topic taxonomy, and there are various ways that the semantic vectors can be used to inform...
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