...The platform lets service managers understand how their services are used and alerts them to any problems. This then leads to improvements in the service provided and a better experience...
...most famous example is the Internet, which wouldn’t work without some consistency in how browsers and websites use the main language (HTML). This also applies to government. A good example...
...financially? We’ve had 5,881 visits to the service design manual search over 6 months, and reckon it took about £3,000 worth of internal developer time to build. The code should...
...in-house assisted digital support to support users but this is not yet in place. As an interim measure in beta, the team has arranged to provide assisted digital support by...
...be used to assess changes in rough sleeping patterns over time. Implementing a RAP helped us to reduce the risk of introducing errors in the production of our release and...
...below, to notify us that the site has gone down or the Google Analytics code has been taken off. Example of a custom alert configuration Limitations in the user interface...
...requirement of new legislation, users who acquire, use or posses for private purposes such as a hobby, certain chemicals and other substances which can also be used to make explosives...
...the opportunity to create a service that better meets user needs isn’t lost. To do this, future user-research needs to be conducted with a broader range of users with ‘real’...
...that user centred design was introduced late into the project, and early iterations were only tested with internal staff. Only during later sprints were a wider external group engaged to...
...iterations for more contextual user research prototype as many possible solutions to the needs identified in user research include the entire team, including developers, when viewing user research. GDS recommends...