Tax Credit Renewals – Service Assessment
...gauge how users are interacting with the service. There wasn’t enough evidence of the user research being used as real insight into how users would interact with the service. GDS...
...gauge how users are interacting with the service. There wasn’t enough evidence of the user research being used as real insight into how users would interact with the service. GDS...
...service is to get users to check their data and to gather good quality information about user's land, there should be some way for users to feed back to Defra...
...departments and users to determine whether the code is useful. We recommend confirming the availability of and adding a GitHub plugin to the existing source code repository early in beta...
GOV.UK is the main portal to government for citizens. It enables users to interact with government in a number of situations, from applying for their first driving licence to checking...
...plan for future user research, including assisted digital research. This should include face to face research in the UK with potential users to compliment the existing WhatUsersDo work. Participants must...
...backlog. The panel would encourage the team to continue to showcase this work across the department, including at show & tells. In order to gain the best picture of AD...
The service will use this report to inform continued development in the interim until they plan to move to private beta development in autumn 2016 when a further assessment will...
...needs. This will require more creative briefing for user research recruitment, for example seeking users who choose to use agents to file in order to avoid having to file digitally...
...to go into encouraging current users who are used to and expect telephone support, to shift to self-serve through the new service. There are some shared roles across the services...
...to generate actionable insight. Show how insight from user research, analytics data, technical and security requirements, etc, is used to create production stories which are developed, tested and integrated into...