...and interoperable systems aim to enable earlier identification of risk, reduce duplication, improve coordination of interventions, and provide better insight into service effectiveness. As the SAVVI and DSA partnership matures,...
...of course, but analysis as code is a better place to start. We shy away from proprietary tools because we feel that users should be able to inspect our working...
...Via Interoperability) programme. SAVVI brings together organisations working to share data more effectively to help people who need support. They are developing shared artefacts to help organisations capture, understand and...
...needs. This will require more creative briefing for user research recruitment, for example seeking users who choose to use agents to file in order to avoid having to file digitally...
The service will use this report to inform continued development in the interim until they plan to move to private beta development in autumn 2016 when a further assessment will...
...to generate actionable insight. Show how insight from user research, analytics data, technical and security requirements, etc, is used to create production stories which are developed, tested and integrated into...
...the amount of users who followed that journey: /vehicle-tax-refund>>/sold-bought-vehicle>>/sold-bought-vehicle/y>>/sold-bought-vehicle/y/no>>/sold-bought-vehicle/y/no/sold-it>>/sold-bought-vehicle/y/no/sold-it/sold-it-privately-to-a-person-or-business – 6336 /vehicle-tax-refund>>/sold-bought-vehicle>>/sold-bought-vehicle/y>>/sold-bought-vehicle/y/no>>/sold-bought-vehicle/y/no/sold-it>>/sold-bought-vehicle/y/no/sold-it/sold-it-to-a-motor-trader – 5028 /government/organisations/companies-house>>/get-information-about-a-company>>/government/organisations/companies-house>>/get-information-about-a-company>>/government/organisations/companies-house>>/get-information-about-a-company – 2826 Again, this data can be turned into a flow chart, as it can...
...to go into encouraging current users who are used to and expect telephone support, to shift to self-serve through the new service. There are some shared roles across the services...
...in terms of the next best action to take to get the user active again This last point triggered an interesting feature request from Time Inc: the ability to identify...
...feel like a hindrance - in fact sharing screens is a useful way to look at code together. I also took part in weekly stand-ups with small groups from across...