...Via Interoperability) programme. SAVVI brings together organisations working to share data more effectively to help people who need support. They are developing shared artefacts to help organisations capture, understand and...
...insights and techniques. We call these ‘DAUGS’ and they usually take place in central London. DAUGS stands for ‘Digital Analysis in UK Government Services’ and is the main event that...
...the stakeholder’s needs by holding frequent reviews and user testing, and also the security of the data acquired. This ensures use of appropriate tools when putting work into production. Alex,...
...feeds into a software application for court staff to check with the Department of Work & Pensions (DWP) whether the applicant is in receipt of benefits or on low income;...
...and interoperable systems aim to enable earlier identification of risk, reduce duplication, improve coordination of interventions, and provide better insight into service effectiveness. As the SAVVI and DSA partnership matures,...
...in terms of the next best action to take to get the user active again This last point triggered an interesting feature request from Time Inc: the ability to identify...
...to show that it meets user needs. Design and content While the web-based user interface for custody officers is likely to only be needed short term, the interfaces for the...
...within DVLA. Since the tool’s back-end is provided by Salesforce’s platform, minimal software development has been required in-house to integrate the tool into DVLA’s service flows. However, some customisation has...
...to go into encouraging current users who are used to and expect telephone support, to shift to self-serve through the new service. There are some shared roles across the services...
...in how performance analysts approach the data we use to gather insights. In this session, we discussed how the community is addressing cookie consent and the different data challenges that...