...do not recommend testing with non-working elements. Efficient testing, happens when a thin, horizontal slice through the interaction is prioritised for one user group (e.g. searching for local schools for...
...to require follow-up. The team should continue to explore user needs for support in more detail by thinking ahead to the requirements for a live service, for example, whether availability...
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form,...
...the Highways Agency means that there is limited scope for the Highways Agency to exercise their rights, for the benefit of Government, to open up parts of the codebase for...
...assisted digital users to forecast the demand for assisted digital support, although in testing there has been lower demand than expected. They have tested their telephone support for 4 months...
...has led to frequent improvements during the beta period. Once improvements are identified they are fed into the backlog and prioritised. During the private beta the opt-in was offered to...
...off the grid (untick View > Gridlines), and shade alternate rows using conditional formatting with a custom formula: ‘=ISODD(ROW())’ or ‘=ISEVEN(ROW())’. Shading alternate rows with conditional formatting To add the...
...considerably more features lined up for inclusion in forthcoming work and the Personal Tax Account will link through to other HMRC ‘products’ where users can actually take actions, for example...
...or other data collections * is appropriate for some survey methods – for example, a paper survey might have limited space for ethnicity categories This need for concise lists will...
...feed into the service improvement plan for the Beta. branding the service as a Beta and will utilise the ability to capture user feedback during the Beta. testing the service...