...begin with it was really exciting to see when a user was accessing the online service. We watched the first user’s progress, willing them onto completion. We let out a...
...these will be integrated with the service. User research Where users have difficulties using the service, the team should try alternative designs rather than adding explanations to support users through...
...digital service rolls out to users currently using non-digital alternatives. This work should include further user research specifically with assisted digital users who are currently using the non-digital alternatives to...
...users search for a service provides valuable insight into the context of the user needs. Point 13 - Build a service consistent with the user experience of the rest of...
...enabling users to find the content that they need faster and with ease. So, to improve users’ experience, we investigated whether we could use machine learning on GOV.UK to generate...
...simple and intuitive enough that users succeed first time, unaided. The current application is unfinished and still contains some serious defects. There are also some areas of the user flow...
...the new taxonomy which, together with data and user research, allowed us to tailor the taxonomy to meet user needs. Since we’ll be doing similar activities for other categories of...
...place to make all new source code (or specific subsets of the source code) open and reusable. The panel expect evidence of this to be demonstrated at the beta assessment....
Users will be able to apply for a new tax disc, take their vehicle off the road by declaring Statutory Off Road Notification, or use the vehicle enquiry service to...
...which changes the user base), the team must undertake research with assisted digital users and design, test and provide appropriate assisted digital support which meets user needs. Recommendations In advance...
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