...continue to carry out observational research with users with low or no digital skills, and users with high digital skills, to deepen the understanding of user needs throughout the beta...
...building the service based on user needs and iterating the service based on user research, which they have conducted with end users including assisted digital users. The team is working...
Share Driving Record is a new service that will allow driving licence holders to share their entitlement and endorsement information to Third Party users and will act as an enabler...
...People who take part consistently tell us what great opportunities it gives them. Our current cohort has expanded to Newport and Sheffield, bringing on board several new mentors and many...
If you've visited the Performance Platform recently, you may have noticed a new link in the header: The prototypes page is a place where the performance team can host unsupported,...
...user need – indeed, as the 2021 Census White Paper notes, “The user need [for ethnicity data] is higher than any other topic except age, sex and household relationships. The...
...us to easily segment users based on the last answer given to a particular question. The code that’s added to each radio button looks like this: onClick=ga('send', 'event', 'Radio -...
...the service team continue to monitor potential need for assisted digital support as more user groups are migrated to the service. As new digital services are added to the portal,...
...proactively obtaining user feedback. Users will also be able to submit feedback at any time via the ‘feedback’ button on the Beta banner. Feedback will be gathered continuously through all...
...particularly in digital take-up, user satisfaction and device type usage. For example, the proportion of users accessing the site via mobile and tablet devices is increasing relentlessly – now at...
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.