...have an appropriate plan in place. The service team must do more to understand how it will persuade users of non-digital alternatives to switch to the digital service. The service...
...to solve this problem. He discussed Latent Dirichlet Allocation (LDA) to assign texts to abstract ‘topics’ that represent word distributions and how structural topic models can improve models by taking...
...for and barriers to using a digital service is good, and the approaches to encourage digital take up are appropriate. However there is still some work to be done to...
...way to get closer to their goals and we do analysis alongside these changes to make sure they’re working the way we expect and to suggest what should come next....
...work to enhance the current telephone service and the commitment to assisted digital support. For the service to move to Live, the service manager will need to provide evidence of...
...a good story to tell. Further consideration should be given to how identity assurance might be incorporated into the application process rather than later at the assessment stage, and how...
...department will be challenging. But at the same time the user needs statements indicate that users wish to obtain relevant information "so that I don’t get into debt or miss...
...had lots of questions - we wanted to know what problems people were trying to solve with data, we wanted to know if we were continuing to meet users’ needs...
...improve understanding of complaints to DWP through their JobCentre Plus services and how the department could reduce them. The topic modelling techniques created word groups that allowed for complaints to...
...a good example of the team working agile alongside more traditional processes. Security, Privacy, Tools and Standards: The service team have clearly used a variety of appropriate tools to build,...
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