...content of the email to resolve the issue. Since beta, the team have continued to iterate the design making sure it is simple to use. The team have engaged in...
...than taking an “Intro to R” course months before they ever get to use it. Paired programming, where two or more analysts code together with one “driving” and the other...
...a way to notify users of revoked licences within the digital journey. User needs and research The team used a number of different sources of insight to identify user needs...
...to exempt themselves from paying court or tribunal fees or to have refunded the fees users have already paid. Of the c. 500,000 paper applications to HMCTS for fee remission...
...are now to look at submission by scanning or other digital means or to create links to the Charities Commission to negate the need to submit documents. Gift Aid has...
...able to Renew apply their Patents in a simple to use and integrated on-line service that is far easier, more cost effective and more convenient to use than the current...
...needs. Tackling the “no chance for a Beta” blocker with continuous user research with well-identified user groups. Feedback has been sought and input from both end-users of the digital service,...
...open, follow best Reproducible Analytical Pipelines (RAP) practice, and build tools to share. We had great feedback from the event and not enough time to explore the tools available to...
...and ongoing user research, testing used to good effect to improve the service, and examples given of how this has challenged and changed the design. For example, inclusion of the...
...search to navigate. To test these, we ran a randomised experiment and assigned users via a digital coin toss to one of 2 possible versions of the site with equal...
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