...Return isn’t free. We need to do some work to develop it. And there are other risks to consider too. People would need to be able to return to the...
...reflects HMRC’s longer‑term ambition to make it easier for customers to self‑serve on straightforward tasks. Decisions about what to prioritise, how to communicate and where to intervene are shaped by...
...just where you check eligibility? The panel recommend the service team use user-generated tasks in research to understand what users expect to do with the service. The panel also recommend...
...designers to solve problems, conducting user research and testing the service with users in order to identify the best ways to that meet users' needs. Good content design will help...
...need sustained attention if it’s to be completed in time to be useful for this service. The team: The team is not co-located however they appear to be working well...
...need a user researcher. Plan to test the service with new primary users recruits prior to their onboarding to see if the service is intuitive to use. Demonstrate design consistency...
...follow-up post about how they’ve built RAP into their day-to-day working and what we’ve all learned from their experiences. DCMS DCMS were the first department who we collaborated with to...
...common use for agile delivery. Open source code is used but as recommended above, the panel want to see new open source code published at the earliest opportunity. Users will...
...buildings. But that turned out not to be a problem affecting many users. (Useful reminder: always cross-check feedback complaints with other data to confirm how many people might be affected.)...
...skills to understand why data is important, how it’s being used across government and how they can make better use of data in their teams. Over the past quarter we’ve...