...code available as open source. One recommendation for the future is to continue to clearly separate out secure code and patterns from the wider code base to allow more code...
...Beta, the service team needs to have carried out research with assisted digital users, to have a plan for assisted digital in Beta, and to have considered how to provide...
...the service moves into the beta stage, and has the following recommendations on how to address these. Point 1 - Understand user needs. Research to develop a deep knowledge of...
...access to the future service. Some user research should be done with these users to understand their behaviours and why they choose to use the existing service. These users need...
...believes that to become user centred, this team has to reach out to its audience, and elevate their needs to sit above technical and policy constraints. User Research The disconnect...
...However, this becomes more complex when we start to consider interactions between fields, or different types of data such as free text and GPS locations. An example of the type...
...system to understand how different types of users interact with our web content. We want email to complement our web content – and to do this effectively we need to...
...user research is looking at ways to improve guidance content around the forms to aid users who run into difficulties. Point 14 - Encourage all users to use the digital...
...testing and listening in to more calls to gain insight into their users’ needs. It is good to see more defined user needs and this has already been reflected in...
...findings can be made reproducible by writing them in code because, unlike a point-and-click tool, the code can be re-run to confirm a result or to apply the same method...
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