People Finder – Self Certification
People Finder aims to be provide an accurate, easy to maintain search service for staff to find where, when and with whom staff work within MOJ HQ. Currently used by...
People Finder aims to be provide an accurate, easy to maintain search service for staff to find where, when and with whom staff work within MOJ HQ. Currently used by...
...including a specific exit survey for this service and continued use of analytics. Increased value will be added as more users have access to the service. The user researcher is...
...feeds into a software application for court staff to check with the Department of Work & Pensions (DWP) whether the applicant is in receipt of benefits or on low income;...
...a way to notify users of revoked licences within the digital journey. User needs and research The team used a number of different sources of insight to identify user needs...
...be tested with colleagues at Innovate UK. The plan is to tune the input and model parameters to see how to get the most out of them. Do you have...
Aiming to be data-centric Like most organisations today, the Ministry of Justice (MoJ) wants to use its data more effectively. The goal is to make sure that people making decisions...
...that will complete the registration for them, however there is insufficient evidence to support decisions made around this provision. The assisted digital support does not incorporate digital inclusion approaches. Recommendation:...
...place to measure where bottlenecks are occurring in the process. Focusing on these metrics will support more data-driven design decisions in future iterations. Recommendations User needs The main focus of...
...that with what you think would be optimal, or testing your users’ comprehension of the information with questions that ask users to explain back to you what they understand in...
...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...