...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
...available and some examples of use, but it feels too early to say which is most likely to have long-term value. Get involved We’re interested in how others across government...
...The Succession Select search tool is regularly used to identify individuals across government to support important career conversations. The IDEA unit continues to manage the tool, with plans to enhance...
...and interoperable systems aim to enable earlier identification of risk, reduce duplication, improve coordination of interventions, and provide better insight into service effectiveness. As the SAVVI and DSA partnership matures,...
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
...at GDS (this blog) and Data in Government. To date we’ve used the Data at GDS blog to talk about the technical side of what we do: how we use...
...post. Manual eligibility checks are a pain for users Around 50% of government services require users to prove their eligibility. This often means the user digging out a letter or...
...to stay close to. We gained some new customers too, as for the first time there was interest in users’ activity in the run -up to claiming UC. Some active...
...department will be challenging. But at the same time the user needs statements indicate that users wish to obtain relevant information "so that I don’t get into debt or miss...
...and built personas, representing clusters of people who exhibit similar motivations and behaviour patterns. If you’re interested in how to use Activity Theory to build personas, we will be writing...