DVLA Webchat - Service Assessment
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The webchat tool will allow users to interact online with a DVLA advisor to assist them in their online transaction or to provide information to answer an enquiry. The tool...
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Improving how we manage spreadsheet data
Posted by:
Andy Bennett - Data Architect, GDS, Posted on:
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Categories:
Excel, Open data, Spreadsheets
...to departments about their use of spreadsheets and how consistency in extracting information can help improve interoperability. Please get in touch if you would like to share your thoughts! ...
What’s changing on data.gov.uk and why
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Antonia Panayotova, Joe Lanman and Candice Colgan, Posted on:
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Categories:
Data Strategy, Open data
We have made some changes to data.gov.uk. We are genuinely excited to share what we have built, learning from how you use data.gov.uk and listening to how you want us...
Performance Platform: 5 themes and 7 personas
...is not enough To deliver a successful service, a team needs to understand how all the elements involved work together to meet users’ needs. This means including the performance of...
Universal Credit - Service Assessment
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...needs to incorporate analytics capture into the service (e.g. beyond pageviews and dwell time, what data specific to the service will be captured, how to track end-to-end engagement, etc.) and...
Surveillance 2014 (Animal and Plant Health Authority) - Service Assessment
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...The service team must demonstrate a working prototype that meets user needs and has tested well in user research. 18. Use analytics tools that collect performance data. To move into...
Civil Service Fast Stream - Service Assessment
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...use research to explore how the tests play out in the application process in relation to diversity? Are some groups more likely to fail because of the format? How will...
An Easier Way To Spot Trends
...build an interactive workbook to explore the responses in detail. By creating a template I can select any dimensions and measures for a graph from a simple interface. Instead of...
Our new guidance on improving spreadsheets in government
Posted by:
Data Standards Authority Team, CDDO, Posted on:
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Categories:
Data literacy, Data Standards, Excel, Google Sheets, Spreadsheets
...of people in government use spreadsheets to record and share information. This includes data experts like analysts and statisticians, but also people in roles as diverse as finance, project management,...
Passports - Service Assessment
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...be drawn up early in beta and include an element of digital inclusion and a mechanism to gather user insights to iterate both the assisted digital support and the digital...