Tracking errors and alerts for operational insights
...postcode has been entered in an incorrect format which has got past the autocorrection The format is correct but that postcode is not in the database (perhaps it's a new...
...postcode has been entered in an incorrect format which has got past the autocorrection The format is correct but that postcode is not in the database (perhaps it's a new...
...iterations for more contextual user research prototype as many possible solutions to the needs identified in user research include the entire team, including developers, when viewing user research. GDS recommends...
...rights to use it for up to 25 years and makes taking legal action against infringement and copying more straightforward. Department / Agency: BIS / Intellectual Property Office Date of...
...the defence solicitor call centre; a more convenient system for solicitors; a removed bottleneck in the form of busy phone lines; and a reduced risk of inaccurate information from re-keying...
...digital users are requiring help with, but are not incorporating digital inclusion methods into any assisted digital support. 7. Digital Take-up The service team have a broad view on potential...
...interesting insights. One area we’ve tried recently is examining real-time data. Real-time data has become increasingly accessible in the last few years. It can bring some real benefits: Ensuring analytics...
...it was intended to meet and were planning iteratively to continue your development towards this. Recommendation: consider increasing your user feedback opportunities to align with product releases to gain faster...
...that user centred design was introduced late into the project, and early iterations were only tested with internal staff. Only during later sprints were a wider external group engaged to...
...user satisfaction for this service (including a concluding survey) Obtain and implement an analytics package (in consultation with the GDS Performance Platform) and ensure you can provide accurate KPI data...
...when working with policy colleagues to ensure that user experience rather than business norms informs the language used in the service and the caseworking tool. Both the service and caseworking...