Civil Legal Advice - Service Assessment
...information about user needs and can quickly respond to feedback. The team have changed processes to make the on-screen service simpler for users and keep them online (for example, removing...
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DVLA Webchat - Service Assessment
...of approaches for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although...
Charities Registration - Self Certification
...of mindset for the business and there is now greater understanding of the importance of user needs. A user research plan is in place for the next stage of development...
Digital Self Assessment (Opt-In Messaging) - Live Assessment
...appropriate. A large proportion of the code is open source and being developed in the open. Some libraries are not yet open source but the team has a roadmap for...
Personal Tax Account - Alpha Assessment
...considerably more features lined up for inclusion in forthcoming work and the Personal Tax Account will link through to other HMRC ‘products’ where users can actually take actions, for example...
Vehicle Management - Service Assessment
...code available as open source. One recommendation for the future is to continue to clearly separate out secure code and patterns from the wider code base to allow more code...
Provider Digital Service - Service Assessment
...the scope of this work, for example a legacy identity assurance system. These will form part of the user journey for this service, but also support a number of other...
Contracts Finder - Service Assessment
...intend to publish the majority of the code for the service under an appropriate open licence. Recommendations The following recommendations should be acted upon before the service returns for a...
Company Accounts and Tax Online - Alpha Assessment
...have tested elements of the service, and how they have made the scenarios more realistic. For example, they originally relied on dummy data for users to populate the form with....
Big sites in Google Analytics Premium: sharing tips & techniques
...is using the Forecast package with R to forecast traffic. She’s experimented with various methods and has found that Holt-Winters works particularly well for users with Time Inc’s data. It’s...
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