Tax Credit Renewals – Service Assessment
...the service team have built a set of web-based forms that aims to replicate the paper form for tax credits renewal, without taking the opportunity to use the digital service...
...the service team have built a set of web-based forms that aims to replicate the paper form for tax credits renewal, without taking the opportunity to use the digital service...
...and making decisions accordingly. The team have solved problems for users, such as having 2 start pages for the service for different audiences. The service team have not specifically tackled...
...questionnaire was unconnected to the application form - that diversity information will not influence chances of success). The plans in place for continued research in Beta seemed to maintain a...
...organisation. However the process for publishing code should be improved, in order to improve its reusability and value to government. Recommendation: Formalise a policy around releasing open source software that...
...of who the service users are and what that means for digital and assisted digital service design. The team has made good use of existing channels of insight to validate...
...and decision-making more transparent. Why use open source code for data analysis? To summarise many other articles on the benefits of using open source code for data analysis: Analyses and...
...2022 and 2024. These cases spanned a wide range of government bodies, including the Cabinet Office, HM Revenue and Customs, and Department for Transport. From these cases the most roadblocks...
...code will lead to other services learning how to expose similar functionality in that manner. It should also provide working code for ideas that could potentially be taken to the...
...asked to report their ethnicity (the data subject) what the information will be used for – again, this is a requirement of GDPR and the Statistics Code. The approach to...
...to building the beta along responsive design principles (build for mobile and tablet first), i.e. to build for the future. Do not assume that users would always prefer to submit...