Dart Charge - Service Assessment
...concerns are that the service: does not understand the user needs that the service should meet: which has led to a confusing online experience for users; have undertaken limited user...
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E-Claims - Service Assessment
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...that code, taken from user research, is brought into the main build. Design of the service is currently handled by the user experience and user researcher on the team. This...
Reproducible Analytical Pipelines
...but are particularly useful for code in text files for example R or Python code. Whilst git can be used locally on a single machine, or many networked machines, git...
Emergency Travel Documents Service - Service Assessment
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...of development. Reasons User needs and user research Point 1 - Understand user needs. Research to develop a deep knowledge of who the service users are and what that means...
Secure Communications - Service Assessment
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...seek feedback from users. Concentrate on planned user research with actual users and ensure the service is regularly tested end-to-end. Integrate new designs that have tested well into the service...
Civil Service Fast Stream - Service Assessment
...application process on diversity objectives). Consider increasing the user research resource as necessary Assisted Digital Complete user research to understand the demand and needs of assisted digital users Use broader...
Tax Credit Renewals – Service Assessment
...HMRC business processes. User Research and User Feedback The service team were not present during the small number of formal user research sessions that have taken place. This means the...
Getting the data fundamentals right at the Ministry of Justice
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Sarah Blake – Deputy Director, Ministry of Justice, Posted on:
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Data Strategy
...Analysis colleagues to refine the process by which data user needs are considered for new projects and changes to existing products, and improve the quality and reliability of data that...
Apply for a Budgeting Loan - Service Assessment
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...user needs, a variety of methods and routes have been followed. A survey with partner organisations was used as a way to reach those who support users, but also users...
Biometric Residence Permits - Service Assessment
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...with a broader, more representative range of potential users including out-of-country users. This must also include potential in-country users of an Assisted Digital service. Demonstrate how user research is used...
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