...professionalising data ethics, and committed to supporting civil servants to build capability for ethical data use. Similarly, the consultation response to the strategy stressed that data ethics should be at...
...and consultancy support, to solve problems for themselves. We expect this phase to start in mid-2025. Talk to us Getting the fundamentals right in data is an important topic and...
...new with the how users log in to the service module. This visualises which login method people are using and how successful they are in doing this. This insight will...
...all their user groups, and are using this insight to shape their service. They have access to call centre data, and paper renewals to act as a benchmark for the...
The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
...showing a summary of their current liabilities, users will be able to: access via direct links the actions they need to take and transactions they need to complete; and access...
Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
...continues with the planned trip to China and test the service with real users. Use their feedback to inform improvements to the service features and content. continues to work with...
...platform however we have never really looked into how predictable browsing patterns are across both the entire site and our top content. The above image is a first pass at...
...given to the team to allow this to continue. The team should undertake more work to identify which users may require assisted digital support and look at how this support...