Analysing survey comments using sentiment scores
...classified as being neutral: “As a new supplier it is too early to say” The tool identified this comment as being negative (-0.514): “Very clunky if/when we need to make...
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DAUGS VIII : What we learned
...developed a new publication style for DWP’s statistics. Moving away from dry, text heavy, documents to eye-catching and informative presentations. She showed how small, simple changes can make a big...
Changing the Performance Platform
...been pursuing an ambitious, world-leading vision that has changed our expectations about public services. Looking at the Performance Platform with fresh eyes With some new team members in place we...
What’s next for the Performance Platform?
...next most important thing to focus on. This new approach will consider the following: What are the consistent and useful metrics to share centrally and publicly? What is the right...
Biometric Residence Permits - Service Assessment
...and number of transactions are based on a related service and current use of paper, rather than potential assisted digital users of this new digital service. For the beta assessment...
Setting up a performance framework for the UK Parliament website
...the goal; “Become the canonical source of information relating to Parliament on the web” one of the user needs was; “As a journalist I want the latest news so I...
Understanding more from user feedback
...look at Latent Dirichlet Allocation. Processing the data As with any new dataset some cleaning of the data is needed. In the case of text data, this cleaning includes removal...
Meeting user needs: how we receive and share service data
Posted by:
Tingting Zhao and Katie John, Posted on:
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Categories:
Data insights, Performance Platform
...the online part. We’ve been working with service teams to look at different ways to help our users understand the whole journey. We’re looking at two new metrics: ‘transactions ending...
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Applications open: Data Science Accelerator Programme
Posted by:
Manisha Matharu, Posted on:
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Categories:
Data science, Data Science Accelerator, People and Skills
...1 day per week for 12 weeks to your project, usually spending the day at one of the hubs (London, Manchester, Newcastle, Newport, Sheffield, or Taunton). You will get the...
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