Pensions Tracing Service - Service Assessment
...testing and listening in to more calls to gain insight into their users’ needs. It is good to see more defined user needs and this has already been reflected in...
...testing and listening in to more calls to gain insight into their users’ needs. It is good to see more defined user needs and this has already been reflected in...
...continue to be used to improve the service. There was also evidence to show how initial design decisions had been challenged and changed in line with user feedback. For example,...
...to move towards using data more strategically to serve citizens. I was delighted to be asked to lead the establishment of the CDO as Head of Data Strategy and Enablement,...
...charts and the words we use. While similar to user research, where researchers would talk to people who use the statistics, but it can help to get an “outsider’s” perspective...
...and the face to face support available through DVSA’s 'Change agents'. It was good to hear how the team have actually pared down other activities to free up face-to-face support...
...need to be signed into Google Sheets, and then go to File > Make a copy. To use the ImportJSON function in a spreadsheet cell, enter the API query URL...
...open source, and freely accessible to many public sector data scientists, so would be a good opportunity to showcase your skills. Feel free to fork the repository and add your...
...departments and users to determine whether the code is useful. We recommend confirming the availability of and adding a GitHub plugin to the existing source code repository early in beta...
...gauge how users are interacting with the service. There wasn’t enough evidence of the user research being used as real insight into how users would interact with the service. GDS...
...enabling users to find the content that they need faster and with ease. So, to improve users’ experience, we investigated whether we could use machine learning on GOV.UK to generate...