...analysts have access to. Test our new approach to publishing statistics in a more efficient way and which better meets user needs, and putting it into production on two publications....
...to use the digital service independently, including the potential for face to face support at several locations across the UK. They achieved a good reduction in cost per transaction when...
...users. The team explained a wide range of techniques they had used to research and understand the user needs for the service, and had used multiple techniques including card sorting,...
...used. We find these workshops useful as it gets participants thinking about data in an active and engaging way, and gives us more insight into our users’ needs. ...
...platform however we have never really looked into how predictable browsing patterns are across both the entire site and our top content. The above image is a first pass at...
...a better idea of where to focus their attention. The summary figures at the top of the page give them an insight into how their department, agency or selected services...
...be given to retention of knowledge, given the changes in the beta team and to smooth the transition for any future churn in resources. To continue to research the user...
...blog. If you want to learn more about the service or if you’re interested in using tariff data to power your services then get in touch with the team directly....
...Mike Flowers’ public data pioneers in New York City. In a great example of cross-disciplinary work, Ashraf and Jo Inskip wrote about how they combined analytics and user insight in...
...overview of the basic process digital teams have to go through to get involved with the platform. It explains what data needs to be displayed in every dashboard, and which...