Inheritance Tax - Alpha Assessment
...user research and analytics. Make source code open and reusable - point 15 For beta assessment the panel expect to see steps taken for this project to be coded in...
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Why data harmonisation is important
Posted by:
Darren Stillwell - Head of Quality and Standards, Equality Hub, Posted on:
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Categories:
Data Standards, Statistics
...the Department for Education (DfE) uses an extended set of codes to record the ethnicity of students and teachers based around the 2001 Census classifications. Having these detailed ethnicity codes...
Immigration Health Surcharge - Service Assessment
Posted by:
, Posted on:
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Categories:
...between policy and implementation is a concern for the assessment panel. In particular, the perceived need for secrecy which has hampered the user research portion of the project and prevented...
Passports - Service Assessment
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form,...
Complete the Deputy Report - Self Certification
Posted by:
, Posted on:
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Categories:
...is a measure to prevent fraud. Currently, the only way for deputies to submit this annual report is via a paper form. The first iteration of the Complete the Deputy...
Make a Plea - Self Certification
Posted by:
, Posted on:
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Categories:
The Make a Plea service will allow people to enter their pleas online for summary traffic offences; which would not result in a prison term for the defendant if convicted....
DVLA Webchat - Service Assessment
...of approaches for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although...
Civil Legal Advice - Service Assessment
...information about user needs and can quickly respond to feedback. The team have changed processes to make the on-screen service simpler for users and keep them online (for example, removing...
Employment Tribunal Fees - Service Assessment
...assisted digital users to forecast the demand for assisted digital support, although in testing there has been lower demand than expected. They have tested their telephone support for 4 months...
Charities Registration - Self Certification
Posted by:
, Posted on:
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Categories:
...of mindset for the business and there is now greater understanding of the importance of user needs. A user research plan is in place for the next stage of development...
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