National Archives Discovery - Voluntary Service Assessment
...to use the same systems for tracking work and suggested that Kanban was a strong tool for managing business as usual tracking. TNA have a separated User Insight team that...
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Apply for a Design - Self Certification
The Apply for a Design service is a new online service that enables people or businesses to apply for the registration of a design. Design rights refer to the appearance,...
Vehicle Management (Acquire from trade and sell vehicle privately) - Service Assessment
...DVLA digital services conduct a full code review for accessibility Service consistency with GOV.UK To meet point 13 of the Service Standard the team should: get content designers trained in...
Organ Donation Register - Service Assessment
...digital service. This is sufficient for this phase, but the panel would expect to see a plan for more targeted assisted digital user research in public beta, clearly identifying and...
Marriage Allowance - Alpha Assessment
...third parties Age UK and Tax Help for Older People, the research plan for private beta does not guarantee that insights are captured from a sample representative of all potential...
Your Tax Account - Service Assessment
...HMRC service landscape. These are services for which the service manager of Your Tax Account is not responsible for. This provides a significant challenge to the principal role of the...
Access to Work - Service Assessment
...to require follow-up. The team should continue to explore user needs for support in more detail by thinking ahead to the requirements for a live service, for example, whether availability...
Electronic Visa Waiver - Service Assessment
...attend visa interviews, submit biometrics, etc. The information gathered through the EVW form is sent for checks prior to the scheduled travel, however there is no feedback to the applicant...
Data science projects from our Accelerator and 7th Show & Tell
...Culture, Media and Sport (DCMS) compared Visit England star ratings for hotels and B&Bs with TripAdvisor scores (thank you to TripAdvisor for sharing a data extract). She had to overcome...
Service manual discovery findings
...team (and sometimes even before that, when preparing an application or for an interview). For many, the usefulness of the manual decreased over time. We want to understand more about...
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