...Benchmarking There are tools in place to collect data on the service. These includes Webtrends for analytics and access log data to better understand journeys and user behaviour. There was...
...the need for change We reviewed the existing manual processes for how career data on SCS was being collected and used to assess people’s suitability for vacant digital roles, so...
...though they did not clearly articulate a detailed plan for ongoing user research for assisted digital users. Performance data and tracking for assisted digital users was also limited and the...
The Make a Plea service will allow people to enter their pleas online for summary traffic offences; which would not result in a prison term for the defendant if convicted....
...the open. Though not necessary for the alpha reassessment, it will be important for the beta assessment that you have released all of your code unless there are robust and...
...example, change drop-downs with 8 items or fewer to radio buttons. For your giant drop-downs, look into other ways your users can make this choice. For the beta assessment, the...
...below to guide the team as it prepares for and develops the beta phase of the project. The service team must work to meet the recommendations set out below before...
The Dart Charge is the new ‘free-flow’ charging scheme being developed for the Dartford Crossing to ease congestion. Users of the Dartford-Thurrock River Crossing of the Thames on the M25...
I’ve been passionate about presenting data clearly for over 10 years now, and recently took the lead of a cross-government group of “Presentation Champions”. We share best practice for designing...
...more on what users do and what works for them, rather than asking for them for feedback. For example, the panel noted that the A/B user research the team explained...