How to create heatmaps to summarise user navigation
...applied conditional formatting using a colour range from deep red (for the highest end of the scale) to a pale yellow (for the lowest). Zero values were greyed out. Here’s...
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New ways to analyse site search journeys
...is still available, but this just gives you the page path for each search query (‘/search’ for GOV.UK searches) rather than the next page after the search results. For years...
Using sentiment scoring and changepoint analysis to spot problems in services
...information for us to understand issues that users are having. This text data is hard to easily understand when viewed across a large number of pages. So for this we...
Pay HMRC – Beta Assessment
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...be given approval to launch on the service.gov.uk domain as a Beta service. Reasons Although the assessment panel considers that the service isn’t ready for Beta status we’d like to...
Tax Credits Change of Circumstances - Beta Assessment
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...of proposed support in beta. The team has a good strategy for digital take-up next year but will need to think beyond that for the Live assessment. Analysis and benchmarking...
Setting up a performance framework for the UK Parliament website
...be used to work these out. Looking at the KPIs and measures the team had established, for the Parliament website, we realised that web analytics would only be useful for...
Contracts Finder - Service Assessment
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Contracts Finder will be the central repository for government contract information referring to future opportunities, current opportunities, awarded contracts and pre-procurement engagement with the market. The terminology for these states...
Transactions Explorer: fifth data release
Yesterday we released a new set of data for the Transactions Explorer, covering October 2012 – September 2013. The Transactions Explorer is our tool for tracking the performance of the...
Digital Self-Assessment – Beta Assessment
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...and can launch as a Public Beta service. However, the assessment team did agree that the service in its current form is a feature of “Your tax account”, rather than...
Automating the emailing of a Google Sheets dashboard
...to do this the first time you run it The script needs to be saved and authorised The code You can paste the code straight into the script editor window....