What we've learned performing Product Audits
...user needs for government services is 'how quickly can i get my thing'. This can be benefits, a registration, an application etc. We already show ‘Time on Transaction’ for Application...
...user needs for government services is 'how quickly can i get my thing'. This can be benefits, a registration, an application etc. We already show ‘Time on Transaction’ for Application...
...first form to use the service will be for claiming tax relief for expense (P87 form). Department / Agency: HMRC Date of Assessment: 2 October 2014 Assessment stage: Beta Result...
...allowed him to make significant decisions in a timely manner, for example challenging the need for signatures which are prominent on the existing paper form, yet have little functional use...
...the service team now needs to see this part of the service being used in anger in order to learn more about demand for Assisted Digital support both for this...
...for users of the Performance Platform. So we asked them for ideas for the agenda... What works for you? What causes migraines? Is there anything that we could team up...
...service. The policy intent, (for employers to have more control over the training providers they use) is a user need for some employers but possibly not all, as some will...
...for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although these haven’t...
...Research to develop a deep knowledge of who the service users are and what that means for the design of the service. Low-skilled users had been recruited for some of...
...point for knowledge regarding reporting for connected products in the organisation Create and maintain tagging specifications for our development teams, and ensure tagging has been implemented accurately in order to...
...their source code publicly available, although their code base has been carefully managed in a way that is ready for release. We are aware that there is full support at...