...the online part. We’ve been working with service teams to look at different ways to help our users understand the whole journey. We’re looking at two new metrics: ‘transactions ending...
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...1 day per week for 12 weeks to your project, usually spending the day at one of the hubs (London, Manchester, Newcastle, Newport, Sheffield, or Taunton). You will get the...
...our mind. We knew that a large part of the project would be to monitor how well the service is doing in order to continuously improve. As any digital department...
...of content exist that could potentially form new lower-level taxons. Optimising search and navigation There are various ways in which we can improve our site search and navigation, if our...
...the impact of new policies or strategies. Business process relies heavily on spreadsheets People involved in the business processes put data into spreadsheets and pass them around between each other....
...was only available in a complex HTML document. As a government department we have an obligation to make services and content accessible and easy to understand, so we knew this...
...through the Framework together throughout the process of planning, implementing, and evaluating a new project. Each part of the Framework is designed to be regularly revisited throughout your project, especially...
...placed on the data element of a project at those early stages. At GDS, planning (and funding!) a new project can mean applying the Service Standard to your proposed service,...
People who need assistance from social, health or other public services have a huge variety of needs, as well as specific accessibility requirements. Services like mental health support, housing advice,...
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