...the research was conducted may not in all instances be the end users of the product. It is recommended that the needs of these admin and helper end-users are assessed...
...code to allow general open source release. This is something that could be reviewed in the future. A login is required for the service. The service is targeted exclusively at...
...form into two distinct registration and information-gathering steps to eliminate the confusion of a confirmation screen part way through the journey, and introducing logical branching so that users are only...
...complete the digital service independently. The AD support also includes digital inclusion approaches through scripting and signposting. Needs assessment is in place within the phone support, for the issuing of...
...than user needs. In recent months, the service team has invested considerable effort into investigating user needs, and it is evident that this work is paying off. It is also...
...clear research plan in place to allow them to continue to iterate the service in this way. The panel are pleased to see the team go above and beyond in...
...the service are evaluated - including those which include, or conclude with, error messages/pages Research into the current service is needed. This will help the team: understand the current user...
...government service performance data. The platform provides direct integration into several online analytics tools, including Google Analytics. Data is collected into a database via the API using Python and JSON....
...research and analytics resource within the team have a clear plan for beta phase user research in place publish source code in a public repository complete penetration testing and cookie...
...that moves away from vendor lock-in. MOJ owns the data. Capacity planning is in place and has been tested with x5 the expected load. The service has processes in place...
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