Visit Visa (Tier 2) – Service Assessment
...code, code that contains sensitive information (e.g. fraud detection components) or can pose a security risk if open. Publishing the source code will be a mandatory requirement when the service...
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PAYE: Check your Income Tax Estimate - Alpha Assessment
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...point where the user journeys are fast and straightforward for users to access and complete, whichever need they are looking to fulfil. Understand the trigger points that cause the users...
What Makes a Good Data Science Project?
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Hillary Juma - Data Science Community Manager, ONS, Posted on:
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Data science, People and Skills
...is presented to the portfolio board, which approves its transfer to completion. To help actualise the project's benefits, the team employs agile delivery practises, such as sprint goals and user...
Pension Guidance Service - Service Assessment
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...informed once they've used the services (and not just *feel* better informed). Their user research showed that users have low levels of knowledge around pensions, which makes this success criterion...
People Finder – Self Certification
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...clearly identified and expressed for user journeys through the service. Extensive testing in the target users’ real working environment. The mandate for change that the service manager had obtained from...
Self-assessment - being the assessor
...the work in their exhibition. Until now, of course! User Needs Quite rightly, the bulk of the assessment process is about how the service is being delivered in a user-centric...
Share Driving Record - Service Assessment
Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...
Lost and Stolen Reporting - Service Assessment
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...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...
Using sentiment scoring and changepoint analysis to spot problems in services
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....
Apprenticeship Applications - Service Assessment
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...The panel were pleased to see a service built around user needs and tested with users, replacing a service that did not have the same focus on its users. The...
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