...the recommendations from the initial Beta assessment. User Needs The team have adjusted the focus of ongoing user research to deepen their understanding of user needs, by specifically recruiting users...
...of course, but analysis as code is a better place to start. We shy away from proprietary tools because we feel that users should be able to inspect our working...
...code, code that contains sensitive information (e.g. fraud detection components) or can pose a security risk if open. Publishing the source code will be a mandatory requirement when the service...
...to key user journeys. The panel were impressed with the breadth of user research undertaken in reaction to feedback from the beta assessment, with a renewed focus on task based...
...point where the user journeys are fast and straightforward for users to access and complete, whichever need they are looking to fulfil. Understand the trigger points that cause the users...
...is presented to the portfolio board, which approves its transfer to completion. To help actualise the project's benefits, the team employs agile delivery practises, such as sprint goals and user...
Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...
...informed once they've used the services (and not just *feel* better informed). Their user research showed that users have low levels of knowledge around pensions, which makes this success criterion...
...clearly identified and expressed for user journeys through the service. Extensive testing in the target users’ real working environment. The mandate for change that the service manager had obtained from...
...the work in their exhibition. Until now, of course! User Needs Quite rightly, the bulk of the assessment process is about how the service is being delivered in a user-centric...
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