...and rolled out to more users. User research contributes to the product strategy as the concepts are formed into prototypes and can do much more than just ensure the usability...
...the joined up user experience will work and be able to demonstrate that it works for users. Be able to evidence through robust user research and usability testing the reasons...
...agile, iterative and user-centred methods. The team were able to show, with evidence, that they are following the principles and guidelines set out in the service standard. With ongoing user...
...the recommendations from the initial Beta assessment. User Needs The team have adjusted the focus of ongoing user research to deepen their understanding of user needs, by specifically recruiting users...
...of course, but analysis as code is a better place to start. We shy away from proprietary tools because we feel that users should be able to inspect our working...
...code, code that contains sensitive information (e.g. fraud detection components) or can pose a security risk if open. Publishing the source code will be a mandatory requirement when the service...
...to key user journeys. The panel were impressed with the breadth of user research undertaken in reaction to feedback from the beta assessment, with a renewed focus on task based...
...point where the user journeys are fast and straightforward for users to access and complete, whichever need they are looking to fulfil. Understand the trigger points that cause the users...
...is presented to the portfolio board, which approves its transfer to completion. To help actualise the project's benefits, the team employs agile delivery practises, such as sprint goals and user...
Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...