...enabling users to find the content that they need faster and with ease. So, to improve users’ experience, we investigated whether we could use machine learning on GOV.UK to generate...
...is presented to the portfolio board, which approves its transfer to completion. To help actualise the project's benefits, the team employs agile delivery practises, such as sprint goals and user...
Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...
...informed once they've used the services (and not just *feel* better informed). Their user research showed that users have low levels of knowledge around pensions, which makes this success criterion...
...clearly identified and expressed for user journeys through the service. Extensive testing in the target users’ real working environment. The mandate for change that the service manager had obtained from...
...the work in their exhibition. Until now, of course! User Needs Quite rightly, the bulk of the assessment process is about how the service is being delivered in a user-centric...
...simple and intuitive enough that users succeed first time, unaided. The current application is unfinished and still contains some serious defects. There are also some areas of the user flow...
...begin with it was really exciting to see when a user was accessing the online service. We watched the first user’s progress, willing them onto completion. We let out a...
Sprint: 19 September to 2 October This sprint we’ve been investigating a new prototype dashboard that will help government service teams monitor how they are meeting user needs. The User...
...these will be integrated with the service. User research Where users have difficulties using the service, the team should try alternative designs rather than adding explanations to support users through...