People Finder – Self Certification
...clearly identified and expressed for user journeys through the service. Extensive testing in the target users’ real working environment. The mandate for change that the service manager had obtained from...
Search results for VIPREG betwinner promo code new user 2024 Estonia
Self-assessment - being the assessor
...the work in their exhibition. Until now, of course! User Needs Quite rightly, the bulk of the assessment process is about how the service is being delivered in a user-centric...
Data has users (with needs) too
Posted by:
Catherine Hope - Statistician, Department for Work and Pensions, Posted on:
-
Categories:
Data insights, Google Analytics, Performance Analysis
...begin with it was really exciting to see when a user was accessing the online service. We watched the first user’s progress, willing them onto completion. We let out a...
Sprint notes: scoping out user need dashboards
Sprint: 19 September to 2 October This sprint we’ve been investigating a new prototype dashboard that will help government service teams monitor how they are meeting user needs. The User...
Agent Online Self Serve - Alpha Assessment
...these will be integrated with the service. User research Where users have difficulties using the service, the team should try alternative designs rather than adding explanations to support users through...
Lost and Stolen Reporting - Service Assessment
...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...
Using sentiment scoring and changepoint analysis to spot problems in services
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....
Apprenticeship Applications - Service Assessment
...The panel were pleased to see a service built around user needs and tested with users, replacing a service that did not have the same focus on its users. The...
Carer's Allowance - Service Assessment
...digital service rolls out to users currently using non-digital alternatives. This work should include further user research specifically with assisted digital users who are currently using the non-digital alternatives to...
Report a Food Problem - Service Assessment
...users search for a service provides valuable insight into the context of the user needs. Point 13 - Build a service consistent with the user experience of the rest of...
Related content and links
Subscribe to Open Notes
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.