Sprint notes: scoping out user need dashboards
Sprint: 19 September to 2 October This sprint we’ve been investigating a new prototype dashboard that will help government service teams monitor how they are meeting user needs. The User...
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Data has users (with needs) too
Posted by:
Catherine Hope - Statistician, Department for Work and Pensions, Posted on:
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Categories:
Data insights, Google Analytics, Performance Analysis
...begin with it was really exciting to see when a user was accessing the online service. We watched the first user’s progress, willing them onto completion. We let out a...
Agent Online Self Serve - Alpha Assessment
...these will be integrated with the service. User research Where users have difficulties using the service, the team should try alternative designs rather than adding explanations to support users through...
Carer's Allowance - Service Assessment
Posted by:
, Posted on:
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Categories:
...digital service rolls out to users currently using non-digital alternatives. This work should include further user research specifically with assisted digital users who are currently using the non-digital alternatives to...
Report a Food Problem - Service Assessment
Posted by:
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Categories:
...users search for a service provides valuable insight into the context of the user needs. Point 13 - Build a service consistent with the user experience of the rest of...
When worlds collide: putting data science into production
Posted by:
Karl Baker - Senior Developer, GDS, Posted on:
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Categories:
Data science, Machine learning
...enabling users to find the content that they need faster and with ease. So, to improve users’ experience, we investigated whether we could use machine learning on GOV.UK to generate...
Waste Carrier Registration - Service Assessment
...simple and intuitive enough that users succeed first time, unaided. The current application is unfinished and still contains some serious defects. There are also some areas of the user flow...
Using data science to build a taxonomy for GOV.UK
...the new taxonomy which, together with data and user research, allowed us to tailor the taxonomy to meet user needs. Since we’ll be doing similar activities for other categories of...
Business Properties Rental Information - Alpha Assessment
Posted by:
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Categories:
...place to make all new source code (or specific subsets of the source code) open and reusable. The panel expect evidence of this to be demonstrated at the beta assessment....
Car tax, Statutory Off Road Notification (SORN) and Vehicle Enquiry – Service Assessment
Users will be able to apply for a new tax disc, take their vehicle off the road by declaring Statutory Off Road Notification, or use the vehicle enquiry service to...
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