...begin with it was really exciting to see when a user was accessing the online service. We watched the first user’s progress, willing them onto completion. We let out a...
Sprint: 19 September to 2 October This sprint we’ve been investigating a new prototype dashboard that will help government service teams monitor how they are meeting user needs. The User...
...these will be integrated with the service. User research Where users have difficulties using the service, the team should try alternative designs rather than adding explanations to support users through...
...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....
...The panel were pleased to see a service built around user needs and tested with users, replacing a service that did not have the same focus on its users. The...
...digital service rolls out to users currently using non-digital alternatives. This work should include further user research specifically with assisted digital users who are currently using the non-digital alternatives to...
...users search for a service provides valuable insight into the context of the user needs. Point 13 - Build a service consistent with the user experience of the rest of...
...enabling users to find the content that they need faster and with ease. So, to improve users’ experience, we investigated whether we could use machine learning on GOV.UK to generate...
...simple and intuitive enough that users succeed first time, unaided. The current application is unfinished and still contains some serious defects. There are also some areas of the user flow...
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