Automating the emailing of a Google Sheets dashboard
...to do this the first time you run it The script needs to be saved and authorised The code You can paste the code straight into the script editor window....
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Foreign Operator Payment System – Service Assessment
...content design, a cookie policy, open data, analytics, identity assurance; and design patterns; Removing the HGV levy logo; Ensuring support for java script; Taking forward arrangements for a skilled and...
Guest post: New dashboards for book a practical driving test
...– one for ‘booking’, one for ‘changes’ and one presenting data that applies to our service as a whole. I find the Platform very useful for identifying trends –...
Visas - Service Assessment
...see the service proceed to Beta. We look forward to the team sharing feedback from the user research trip to China when they return for Live assessment. Summary of Original...
How to create heatmaps to summarise user navigation
...applied conditional formatting using a colour range from deep red (for the highest end of the scale) to a pale yellow (for the lowest). Zero values were greyed out. Here’s...
New ways to analyse site search journeys
...is still available, but this just gives you the page path for each search query (‘/search’ for GOV.UK searches) rather than the next page after the search results. For years...
Using sentiment scoring and changepoint analysis to spot problems in services
...information for us to understand issues that users are having. This text data is hard to easily understand when viewed across a large number of pages. So for this we...
Pay HMRC – Beta Assessment
...is testing and iterating the service in response to a range of research inputs. Improvements and enhancements based on these inputs was well demonstrated at the assessment. Forward planning for...
Tax Credits Change of Circumstances - Beta Assessment
...highly specific format, which is unnecessary. For example ‘eg if the total of all amounts shown on your P60 or P45 is £15,453.99, enter 15453’ - the user should be...
Setting up a performance framework for the UK Parliament website
...be used to work these out. Looking at the KPIs and measures the team had established, for the Parliament website, we realised that web analytics would only be useful for...
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